| 0 0:00:26 0:00:43 Clear Recommendations |
| 1 0:00:43 0:01:11 Elicit Patient Concerns |
| 2 0:01:12 0:01:51 Empathy Reassurance |
| 3 0:01:52 0:02:43 Elicit more concerns respond to non-verbal |
| 4 0:02:45 0:02:59 Partnership Clarification of facts |
| 5 0:03:04 0:03:36 Use written information Unnecessary testing |
| 6 0:04:16 0:04:33 Partnership Followup instructions |