| 0 0:00:03 0:00:06 Empathy Respond to non-verbal cues |
| 1 0:00:09 0:00:33 Clear Recommendation |
| 2 0:00:33 0:00:37 Patient request for antibiotic based on previouse use |
| 3 0:00:38 0:00:48 Legitimation |
| 4 0:00:48 0:01:06 Empathy |
| 5 0:01:09 0:01:31 Clear Recommendation Virus not treated with antibiotics |
| 6 0:01:36 0:01:42 Partnership |
| 7 0:01:42 0:01:56 Clear explanation |
| 8 0:01:56 0:02:21 Criteria for antibiotics use |
| 9 0:02:56 0:03:10 Use of Patient Handout |
| 10 0:03:11 0:03:47 Risks of using antibiotics |
| 11 0:03:45 0:04:40 Treatment Suggestions |
| 12 0:04:43 0:04:56 Confirm Agreement |
